FAQ
Frequently Asked Questions (FAQ)
Shipping
What are the shipping costs?
At Stellashop, shipping is always free — no extra charges!
When will my order be shipped?
Orders placed before 4:00 PM (CET) are shipped the same day.
How long does delivery take?
Delivery takes 3 to 5 business days, depending on your location in the Netherlands and the carrier.
Can I track my order?
Yes! Once your order has been shipped, you’ll receive an email with a track & trace code so you can follow your package.
Returns
Can I return my order?
Yes, returns at Stellashop are completely free! You can return items within 14 days of receiving them.
How do I return an item?
Contact our customer service within 14 days via [contact details]. We’ll help you register your return and send you a return label with instructions.
When will I receive my refund?
Once we receive and process your returned item, your refund will be issued within 5 business days.
Payments
What payment methods do you accept?
We accept iDeal, credit cards, PayPal, and other secure payment options displayed at checkout.
Is my payment secure?
Yes, we use SSL encryption to ensure your payment information is processed securely.
Customer Service
How can I contact customer service?
You can reach us via sehad@itsstella.com ,or through the contact form on our website. Our team is ready to help!
What are your customer service hours?
We’re available Monday to Friday, from 9:00 AM to 5:00 PM (CET).
Other Questions
Do you offer gift cards?
Yes, we offer gift cards in various amounts — perfect for surprising someone. They can be used across our entire collection.
What should I do if there’s a problem with my order?
Please contact our customer service team as soon as possible via [contact details]. We’ll be happy to help resolve the issue.
Still have questions? Don’t hesitate to reach out — we’re happy to assist you!
